FAQ – Hide + Seek
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FAQ

Are your sunglasses available in stores?
Yes, we are seeking retail partners worldwide. You may apply by clicking here.

Where are Hide + Seek sunglasses made?
All of our products are designed in California, USA and ethically produced, handcrafted in China.

Are your sunglasses safety certified?
Yes, all materials meet FDA requirements. CE approved.

What protection do your sunglasses provide?
UV400, 100% UVA & UVB protection lenses.

How can I ensure the best fit or the sunglasses?
Each product description has exact measurements for that style. For best fit measure the width of face and compare.

Where do you ship?
We ship worldwide. You choose your method when checking out. For exact rates add items to cart.

What forms of payment can I use?
All major credit cards including; Visa, MasterCard, Discover & American Express as well as PayPal, Amazon Pay & Sezzle.

Can I change or cancel my order?
Once an order is placed it cannot be immediately changed or canceled due to the quick turnaround in our shipping department.

What is your turnaround time?
Orders ship within the time frame stated on each product listing. Once the order is packaged, tracking information will be sent to the email provided. Orders are shipped via the option you choose when checking out.

How can I check the status of my order?
After purchase, you will receive an email with your order number and shipping status (allow 1-2 business days for your shipping status to update). You can also check the status of your order by signing in to your account at www.hideplayseek.com.

What happens if I don’t receive my order?
Unfortunately, we cannot be responsible for the package once it leaves our hands. If you choose priority mail shipping option, you will be supplied with $50 of insurance for your package. If you choose priority mail express shipping option, you will be supplied with $100 of insurance. We suggest contacting your local USPS post office; as they can track the movement more effectively.

What should I do if I received the wrong product?
If you received a style or color that’s different from the one you originally ordered, email us at hello@hideplayseek.com and we’ll get the correct order sent out to you as soon as possible.

I choose international shipping, do I have to pay additional fees to pick up my package?
When you order products from another country, you may be required to pay customs to bring that item into the country, it is your country’s sales tax.

Do you offer returns?
Yes, you may return any sealed, unused, non-sale merchandise purchased from hideplayseek.com within 30 days of date of purchase for a refund minus shipping charges and a 5% restocking fee. Discounted items are final sale and cannot be returned or exchanged. Click here to submit a return.

Do you offer coupon codes or discounts?
Yes! Follow our Instagram account here and sign up for our bulletin board here to be the first to know of special sales and codes!

Can I use multiple promo codes at once?
Only one discount code can be used during checkout.

Do you offer wholesale?
Yes, we are currently seeking retail partners worldwide. You may apply by clicking here.

How can I help support Hide + Seek?
You can help by purchasing our products. Following us on our social media’s and sharing our company with others.

How can I share pictures of my children playing in their Hide + Seek eyewear?
You can post on social media and tag our account @hideplayseek or use the hashtag #hideplayseek. As well as email us at hello@hideplayseek.com. By tagging or submitting your photos, you are allowing us the rights to use your picture on any of our medias.

Do you collaborate with other shops and bloggers?
Yes, we love working with other brands and influencers! Please email us at hello@hideplayseek.com